LEGAL & PRIVACY
Users Information and Privacy
We are committed to protecting all the information you share with us. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems. To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures.
Although we will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.
Personal Information and Usage
The website keeps track of your information to offer you the best possible shopping experience. When you register (log in), you provide your email address and a password. This allows us to provide you access to your account every time you visit our Website. The information you provide is referred to as personal information.
Before completing your first purchase, we also ask you for your name, phone number, email address, billing and shipping addresses. This information is necessary to fulfil your order. This information may be disclosed to specific members of our staff and to select third parties (such as our payment processor and shipping provider) involved in the completion of your transaction and delivery of your order. We may also contact you if we have questions about your order.
We or our associate companies may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted-in. At any time, you can notify us that you wish to stop receiving these emails.
Data collected is stored on secure servers provided by third parties. As such we take every precaution to ensure that this information is kept secure. However any loss of data by the third parties is not our liability and if such an occurrence happens we will inform you via your registered email address within 48 hours of us being notified.
We store certain anonymous information in server logs that do not identify you personally, but provide us information regarding the type of user who is accessing our website and certain browsing activities of that user. This data may include: the IP address of the user accessing our Website (i.e. the unique I.D. Number of the user’s computer), the type of browser (Internet Explorer, Firefox, etc.) and the operating system (Windows, Mac OS, etc.), the website the user last visited before linking to our website, how long the user accessed our Website in any given session, and the date and time of access. We may make extensive use of this data at an aggregated level in order to understand how our website is being used, member traffic and amount of traffic. This data is used to improve your experience on the website. We may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow our business.
We may use various outside agencies (third party service providers) to make our website operational. For example, we may use third parties to host our website, operate various features made available on our website, send emails, analyze data, provide search results and links, and assist in fulfilling your orders. Some of these third parties may need access to your information in order to make the services provided through our website work. Information will only be disclosed to these service providers on a need-to-know basis, and they will only be permitted to use such information for the purpose of providing the particular services provided by such entities in connection with our website.
We do not store any credit card information and as such this information is not available to us.
Please do not share this information with any one during any after sales interactions with employees or contractors or suppliers of Ella.
If you have any concerns about your privacy or need to report any issues relating to your privacy that arise from the conduct of your business with Ella please email us on firstname.lastname@example.org.