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SHIPPING AND RETURNS 

Shipping

We offer Standard Delivery and Free Shipping All over India. International Shipping is charged as per actuals from our Delivery Partner. Once you place an International Shipping Order with us, we will notify you via email the total shipping charges and we will process your order once we have your confirmation.


Delivery

Orders are delivered within 7-10 business days from the time you receive the confirmation email. In rare cases, a slight delay may occur due to unforeseen circumstances that are out of our control.


Returns and Exchanges

You have 15 days from the date on which you placed your order to inform us about your Return or Exchange Request via email on orders@shopella.in. We offer a Free Reverse Pickup and will process the Return or Exchange for your new, unused and not damaged Ella order with us. We offer Returns and Exchanges on our collection of Clothes only. We do not offer Returns and Exchanges on our collection of:

  • Hairbands: Due to the nature of the product
  • Sleggings and Biker Shorts: For Hygiene Purposes

 We thank you for your continued patronage and support.


Refunds

We have a No Refund Policy on all our Products. Since we are a Small Business Enterprise, we cannot offer any Exceptions and make No Refunds.

For any queries regarding your orders, please email us on orders@shopella.in.

We thank you for your continued patronage and support.

 

CANCELLATION POLICY

Orders once placed cannot be cancelled. Since we are a Small Business Enterprise, we cannot offer any Exceptions and make No Refunds.

For any queries regarding your orders, please email us on orders@shopella.in.

We thank you for your continued patronage and support.